Freshworks WhatsApp Integration to connect customers easily
Carry out your customer relationship Process directly from WhatsApp to your Freshworks, the only Freshworks WhatsApp integration that doesn’t needs you to leave whatsApp.
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Here is a quick overview showcasing some of the super powers of SyncMate
Features
If you’re looking for a tool that can help streamline your sales automation, then SyncMate is the perfect tool for you. With its powerful features, you can easily save contacts, chats, media, and more – all directly from your WhatsApp conversations.
Save Contacts
Easily save contacts from WhatsApp to your Hubspot CRM. With this feature, you can effortlessly save contacts from your WhatsApp directly to your Hubspot CRM. By integrating these two platforms, you ensure that no potential lead is missed or lost. Seamlessly transfer contact details, such as names, phone numbers, and email addresses, to your CRM, making it easier to manage and nurture leads for future engagement.
Backup One-to-One Conversations
Capture and store customer queries from WhatsApp directly in Hubspot. Never lose track of important customer queries again. This feature enables you to capture and store one-to-one conversations from WhatsApp directly in your Hubspot CRM. By centralizing all customer interactions, including their queries, requests, and inquiries, you can provide more personalized and efficient support. Accessing the conversation history within Hubspot eliminates the need to switch between different tools, allowing for smoother communication and faster response times.
Group Conversations
Take collaboration and communication to the next level by backing up and archiving your group conversations from WhatsApp. This feature allows you to maintain a comprehensive record of discussions within teams or with clients, ensuring that valuable information and decisions are not lost. Easily refer back to past conversations, access important details, and foster better teamwork and project management.
Create Deals
Keep your sales process streamlined and focused on your customers with this feature that enables you to manage deals directly from WhatsApp. Stay connected with prospects, nurture leads, and track the progress of your sales opportunities, all within the familiar WhatsApp interface. Create, update, and track deals seamlessly, ensuring a more efficient sales workflow and improved customer relationship management.
Tickets
Efficiently track customer issues and support tickets in WhatsApp. Enhance your customer support experience by efficiently tracking and managing customer issues and support tickets within WhatsApp. With this feature, your support team can stay within the WhatsApp platform, focusing on resolving customer issues promptly. Assign, prioritize, and track support tickets, ensuring effective issue resolution and customer satisfaction.
SyncMate : Freshworks and WhatsApp Integration Features
SyncMate is an exceptional Chrome extension that enables the integration of WhatsApp with Freshworks CRM, providing businesses with a powerful and efficient solution. This integration brings numerous positive benefits for businesses looking to enhance their CRM capabilities directly from the WhatsApp platform
Streamlined Customer Relationship Management
SyncMate simplifies the process of managing customer relationships by allowing businesses to access and utilize Freshworks CRM features directly within WhatsApp. This seamless integration ensures that all customer interactions, inquiries, and updates can be efficiently captured and managed within the CRM system, improving data accuracy and enhancing customer service.
Efficient Customer Engagement
With SyncMate, businesses can engage with customers directly on WhatsApp and have all the CRM tools and features at their disposal. Whether it’s logging customer interactions, updating contact details, or adding notes and tasks, SyncMate empowers businesses to engage with customers effectively while maintaining a complete record of their interactions in Freshworks CRM.
Real-time Data Sync
SyncMate ensures that data remains synchronized between WhatsApp and Freshworks CRM in real-time. Any updates made within WhatsApp are reflected instantly in Freshworks CRM, and vice versa. This seamless data synchronization ensures that businesses have access to the most up-to-date customer information, allowing for more informed and personalized interactions.
Increased Efficiency in Sales and Marketing
SyncMate’s integration of WhatsApp with Freshworks CRM enhances sales and marketing efforts by allowing businesses to capture leads, track customer interactions, and manage sales pipelines directly from WhatsApp. This integration enables businesses to streamline their sales and marketing processes, making it easier to identify and convert leads into customers.
Enhanced Productivity
SyncMate eliminates the need for manual data entry and the switching between multiple platforms by integrating WhatsApp and Freshworks CRM. This integration saves valuable time and effort for business professionals, allowing them to focus on providing exceptional customer experiences and driving business growth.
Save Contacts
Easily save contacts from WhatsApp to your Hubspot CRM. With this feature, you can effortlessly save contacts from your WhatsApp directly to your Hubspot CRM. By integrating these two platforms, you ensure that no potential lead is missed or lost. Seamlessly transfer contact details, such as names, phone numbers, and email addresses, to your CRM, making it easier to manage and nurture leads for future engagement.
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