WhatsApp for Customer Service made easy
Relying on communication tools like WhatsApp for Customer Service and Communication can bring various day-to-day challenges for people engaged in client servicing. SyncMate takes care of the heavy lifting, so you can focus on your Clients.
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Here is a quick overview showcasing some of the super powers of SyncMate
Features
If you’re looking for a tool that can help streamline your sales automation, then SyncMate is the perfect tool for you. With its powerful features, you can easily save contacts, chats, media, and more – all directly from your WhatsApp conversations.
Save Contacts
Easily save contacts from WhatsApp to your Hubspot CRM. With this feature, you can effortlessly save contacts from your WhatsApp directly to your Hubspot CRM. By integrating these two platforms, you ensure that no potential lead is missed or lost. Seamlessly transfer contact details, such as names, phone numbers, and email addresses, to your CRM, making it easier to manage and nurture leads for future engagement.
Backup One-to-One Conversations
Capture and store customer queries from WhatsApp directly in Hubspot. Never lose track of important customer queries again. This feature enables you to capture and store one-to-one conversations from WhatsApp directly in your Hubspot CRM. By centralizing all customer interactions, including their queries, requests, and inquiries, you can provide more personalized and efficient support. Accessing the conversation history within Hubspot eliminates the need to switch between different tools, allowing for smoother communication and faster response times.
Group Conversations
Take collaboration and communication to the next level by backing up and archiving your group conversations from WhatsApp. This feature allows you to maintain a comprehensive record of discussions within teams or with clients, ensuring that valuable information and decisions are not lost. Easily refer back to past conversations, access important details, and foster better teamwork and project management.
Create Deals
Keep your sales process streamlined and focused on your customers with this feature that enables you to manage deals directly from WhatsApp. Stay connected with prospects, nurture leads, and track the progress of your sales opportunities, all within the familiar WhatsApp interface. Create, update, and track deals seamlessly, ensuring a more efficient sales workflow and improved customer relationship management.
Tickets
Efficiently track customer issues and support tickets in WhatsApp. Enhance your customer support experience by efficiently tracking and managing customer issues and support tickets within WhatsApp. With this feature, your support team can stay within the WhatsApp platform, focusing on resolving customer issues promptly. Assign, prioritize, and track support tickets, ensuring effective issue resolution and customer satisfaction.
Challenges in using Whatsapp for Customer Service
We understand the Challenges you face in keeping a track of never ending Client requests and queries. Never ever loose a WhatsApp Customer Service request, SyncMate makes it easy for you.
Tracking Conversations
Keeping Notes of the essential information while using WhatsApp for Customer Service can be done easily with SyncMate, which can help manage clearing any confusions, it also helps organizing the information at once place, ensuring nothing is overlooked.
Smart Audit
WhatsApp Conversations backup stored into Hubspot can also be reviewed/audited by Administrators, to ensure that professionalism is maintained while communicating with customers.
Record Keeping
More than one Agent can be used to manage one WhatsApp account, every one of them connected via their own Hubspot accounts. Ensuring Agents are not burnt out and any type of communication is not missed.
High Volumes
Efficiently track customer issues and support tickets in WhatsApp. Now with WhatsApp Hubspot integration, you can enhance your customer support experience by efficiently tracking and managing customer issues and support tickets. With this feature, your support team can stay within the WhatsApp platform, focusing on resolving customer issues promptly. Assign, prioritize, and track support tickets, ensuring effective issue resolution and customer satisfaction.
Save Contacts
Easily save contacts from WhatsApp to your Hubspot CRM. With this feature, you can effortlessly save contacts from your WhatsApp directly to your Hubspot CRM. By integrating these two platforms, you ensure that no potential lead is missed or lost. Seamlessly transfer contact details, such as names, phone numbers, and email addresses, to your CRM, making it easier to manage and nurture leads for future engagement.
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Unlock efficiency, maximize your workflow with WhatsApp for Customer Service using SyncMate.
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