Resolving Message Sending Failures

If your messages are marked as “Failed” or are stuck in “Pending,” check these two common issues immediately:

1. Missing Country Code (Most Common):

   • SyncMate requires phone numbers with the country code included (e.g., 15551234567 for US, 919876543210 for India).

   • Do not use 0 at the start.

   • Fix: Check your contact list or API payload and ensure the country code is attached to the number.

2. WhatsApp Disconnected:

   • Since SyncMate works by linking to your WhatsApp, your WhatsApp must have an active connection with SyncMate for messages to go out.

3. Session Expired:

   • Sometimes the linked session expires for security reasons. Go to the your Assistro account > Configuration > scan the QR code again to refresh your WhatsApp connection.