Other
How to Remove Branding from Messages
Last Updated: May 3, 2026Overview If you are using the Free plan, all outgoing messages include Assistro branding: “This message is sent for free via SyncMate by Assistro” How to Remove Branding To remove this branding: Log in to your account: https://app.assistro.co Navigate to your Pricing section Upgrade to a paid plan (Personal or higher) Important Notes Branding is automatically...
Connect your monday.com App with SyncMate
Last Updated: May 14, 2026To connect your monday.com App with SyncMate, you need to follow the easy steps below: Step 1: First of all, you will need to connect you WhatsApp with SyncMate, follow the Connection guide. Step 2: Once your WhatsApp is connected, Activate the HubSpot app. Step 3: After that, click on Connect button to connect with...
How to Get API Key / Access Token
Last Updated: May 4, 2026Overview API access is available via add-ons. Steps Log in to your Assistro account Go to Configurations Activate the required Add-on View your API Key in the same section Important Notes API key is only visible after activation Keep your API key secure
QR Code Not Generating
Last Updated: May 4, 2026Overview Sometimes QR codes may not load immediately. What to Do Wait a few seconds and refresh Try again Still Not Working? Contact support:📧 [email protected]
How to Send an Image
Last Updated: May 4, 2026Overview Assistro supports media sending using Base64 format. Steps Convert your image to Base64 string Remove the MIME type prefix Use the Base64 string in your API/Zap/workflow Important Notes Only raw Base64 string is supported Incorrect format may cause failure
Messages Failed Due to Daily Limit
Last Updated: May 4, 2026Overview Message limits apply based on your plan. Limits Free Plan: 15 messages/day Personal Plan: 15 messages/day Solutions To send more messages: Upgrade your plan OR Purchase additional message credits
How to Change WhatsApp Number
Last Updated: May 4, 2026Steps Log in to your Assistro account Go to Configurations Disconnect the current WhatsApp Enter the new number Click Show QR Code Scan using the new number
How to Check if WhatsApp is Connected
Last Updated: May 4, 2026Steps Log in: https://app.assistro.co Go to Configurations Click Check Connection Status ✅ Connected → Ready to send messages ❌ Not Connected → Reconnect using QR code
Messages Are Being Delivered Slowly
Last Updated: May 4, 2026Overview Assistro applies a default delay between messages. Why This Happens A 30-second delay is applied between messages This helps prevent: WhatsApp ban/restriction Important Notes This delay is intentional and cannot be removed It ensures safer message delivery
Waiting for this message. This may take a while
Last Updated: May 4, 2026Overview This status usually appears when WhatsApp is not properly synced. Solution Go to Configurations Disconnect your current WhatsApp session Reconnect by scanning the QR code Important Notes This issue is temporary and resolves after reconnection
Message Not Received / Not Sent
Last Updated: May 4, 2026Overview If messages are not delivered, it is usually due to connection or formatting issues. Checklist Ensure WhatsApp is connected Verify the phone number includes country code Confirm the recipient number is active on WhatsApp
Messages Stuck in Queue
Last Updated: May 3, 2026Overview If your message shows a “Queued” status, it means the message is waiting to be processed. What to Do Wait a few seconds — execution will start automatically Ensure your WhatsApp is connected: Go to Configurations Click Check Connection Important Notes Queued messages are normal in high activity scenarios No manual retry is usually...
How to use SyncMate in a 3rd Party application via OAuth – The Secure way
Last Updated: September 1, 2025Welcome to the world of seamless integration between SyncMate and Shopify! This step-by-step guide will walk you through the process of setting up SyncMate to work seamlessly with your Shopify store. By the end of this guide, you’ll be well-equipped to harness the power of SyncMate for efficient communication and automation on your Shopify platform....
How to Add More Message Credits
Last Updated: February 17, 2026If you have hit your monthly or daily message limit but don’t want to upgrade to a higher recurring tier, you can buy a one-time “Top Up“: 1,) Login to your Assistro account. 2.) Navigate to the Pricing tab in the sidebar and Click the Buy Top-up button. 3.). Select the amount of the messages...
How to Cancel Your Subscription
Last Updated: February 17, 2026We’re sorry to see you go. You can cancel your recurring subscription at any time: 1,) Login to your Assistro account. 2.) Navigate to the Pricing tab in the sidebar 3.) Scroll down to the bottom and click the Manage Billing button. 4.) You will be redirected to the billing portal. Locate your current plan...
How to Subscribe to a Plan
Last Updated: February 17, 2026To unlock more message credits, campaigns, or premium features, follow these steps to upgrade your plan: 1,) Login to your Assistro account. 2.) Navigate to the Pricing tab in the sidebar and select a suitable plan as per your requirement (for e.g. personal, professional or business). 3.) Select the add-on, the integration you are going...
Resolving Message Sending Failures
Last Updated: February 17, 2026If your messages are marked as “Failed” or are stuck in “Pending,” check these two common issues immediately: Missing Country Code (Most Common): SyncMate requires phone numbers with the country code included (e.g., 15551234567 for US, 919876543210 for India). Do not use 0 at the start. Fix: Check your contact list or API payload and...
How to Keep Your WhatsApp Account Safe & Avoid Bans
Last Updated: February 17, 2026Since SyncMate automates your personal or business WhatsApp account, keeping your account healthy is a priority. WhatsApp’s automated systems may flag accounts that show “bot-like” behavior. Follow these strict guidelines to avoid restrictions: Warm Up New Numbers: Do not send bulk messages immediately from a freshly registered WhatsApp number. Start with a few manual chats...
How to back up your WhatsApp chats in HubSpot?
Last Updated: September 1, 2025In order to sync your WhatsApp chats in HubSpot, you will need to follow these easy steps below : Step 1 you will need to install the SyncMate by Assistro chrome extension from the chrome store or install it from SyncMate chrome extension. Step 2 Now, you will need to sign up in Assistro or...
SyncMate User Guide: Regenerating Your Token
Last Updated: September 1, 2025This user guide will walk you through the simple steps to regenerate your token. Tokens play a crucial role in securing your account, and regenerating them ensures the continued safety of your data. Regenerating Your Token 1.) Click on Profile picture on the top right corner: Open Assistro on your device. Click on the profile...
Getting Started with SyncMate and Shopify Integration: A Step-by-Step Guide
Last Updated: September 1, 2025Welcome to the world of seamless integration between SyncMate and Shopify! This step-by-step guide will walk you through the process of setting up SyncMate to work seamlessly with your Shopify store. By the end of this guide, you’ll be well-equipped to harness the power of SyncMate for efficient communication and automation on your Shopify platform....
After Installation : Setting up SyncMate Chrome Extension
Last Updated: September 4, 2025Welcome to SyncMate, an ultimate tool of WhatsApp, brought to you by Assistro. We understand that you may have questions about how to get started, and we’re here to help. Follow the simple steps below to start using SyncMate: Step 1 Once you’ve installed the SyncMate extension from the Chrome store, go to Assistro Products...
Assistro Dashboard
Last Updated: September 4, 2025The Dashboard shows the number of tasks perfomed by each Application & monthly overall tasks e.t.c 1. Monthly overall tasks You can see the monthly total tasks on the top right corner of Dashboard. It shows the tasks perfomed by WAPush and WAPushPlus every month. 2. Custom App Counts The Custom app counts can...
